What if I need to return an item?
We are pleased to accept returns within 30 days of receipt of shipment, for nearly every item we sell.
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Simply contact us and let us know you would like to return an item and our support team would be glad to assist.
What items are returnable?
- Within 30 days from the date of purchase
- Unused, unassembled and in new condition
- In the original packaging with all original parts, including all the original packaging/cushioning material, manuals, hardware, tags, inserts, etc.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Clearance items
- Fully or partially assembled items that originally arrived unassembled
- Items that have been used
- Items missing parts or missing anything that was originally included in the carton
What if the item I received is damaged/faulty?
Timeframe: If the product you have received was damaged in shipment, or you have received an incorrect item, please contact us within 7 days of the delivered date. If you find a product to be defective or faulty at any point during the term of any applicable manufacturer's warranty, please contact us prior to expiration of such warranty. Warranty terms vary by manufacturer and product; please contact us for more information.
Resolution: We may be resolve the issue through one or more of the following methods: return, exchange, replacement parts, partial refund, or warranty service. We strive for complete satisfaction with your purchase and our team will work with you to resolve the issue, but we do reserve the right to make the final determination of the most appropriate resolution based on the circumstances. Any claim must be accompanied by sufficient photographic evidence to document the condition of the product and/or any error made.
Is return shipping free?
To keep our prices as low as possible, we are not able to offer free return shipping except in cases due to our error or damage sustained during shipping. Any claim for damage or error must be reported within 7 days of receipt and will be processed in accordance with the paragraph above.
Do you charge restocking fees?
We do not charge restocking fees.
Can the items be exchanged?
If you wish to exchange a product for a different product, please indicate this preference when initiating your return. Once we have received your returned item, a replacement product will be dispatched automatically.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. Refunds are normally issued within 24-48 hours after we have received and inspected the product.
My question is not addressed...
If you have any queries regarding return or refund, please reach out to us.