Please see below for answers to frequently asked questions about cancelling your order, returning your purchase and/or receiving a refund.
How do I cancel an order I placed?
Simply contact us.
We utilize automated order processing systems that process your order and route it to the appropriate warehouse for fulfillment. These systems work behind the scenes 24 hours a day, every day of the year, and get to work the very second your order is submitted.
If you need to cancel an order, please call us at 941-877-1381 or send us a written request for cancellation via email to firstname.lastname@example.org. Our team will do their best to stop your order, if possible. Unfortunately, we are not able to honor all requests for cancellation due to how quickly orders are processed. Please note, simply sending us the request does not cancel your order. Your order has not been cancelled until you have received a written email confirmation from us confirming the order has been successfully cancelled.
If we are unable to stop or cancel your order, you are always welcome to return the product for a refund in accordance with our return policies.
What if I need to return an item?
We are pleased to accept returns within 30 days of delivery, for nearly every item we sell.
How do I return?
Simply contact us and let us know you would like to return an item and our support team will be glad to assist.
What items are returnable?
- Within 30 days from the date of delivery
- Item should not show any visible signs of use/wear
- If item requires assembly, it must be disassembled (returned in the same way it was received)
- In the original packaging with all original parts, including all the original packaging/cushioning material, manuals, hardware, tags, inserts, etc.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Clearance items
- Fully or partially assembled items that originally arrived unassembled (the item must be disassembled back to the way it was originally received prior to returning the item)
- Items that show signs of use or wear
- Items missing parts or missing anything that was originally included in the carton
What if the item I received is damaged/faulty?
Timeframe: If the product you have received was damaged in shipment, or you have received an incorrect item, we kindly request to please contact us within 30 days of delivery.
After the first 30 days, if you find a product to be defective or faulty at any point during the term of any applicable manufacturer's warranty, please contact us prior to expiration of such warranty. Warranty terms vary by manufacturer and product; please contact us for more information on your specific item.
Resolution: We may be resolve the issue through one or more of the following methods: return, exchange, replacement parts, partial refund, or warranty service. We strive for complete satisfaction with your purchase and our team will work with you to resolve the issue, but we do reserve the right to make the final determination of the most appropriate resolution based on the circumstances. Any claim must be accompanied by sufficient photographic evidence to document the condition of the product and/or any error or defect.
Is return shipping free?
Some items do qualify for free return shipping. If the item qualifies for free return shipping, this will be clearly indicated on the product webpage, near the item price. For items that qualify for free return shipping, simply contact us within 30 days of delivery to obtain a free pre-paid return shipping label.
For items that do not qualify for free return shipping, to keep our prices as low as possible, we are not able to offer free return shipping except in cases due to shipping error (e.g. receiving an incorrect item), or a product that was damaged during shipping. Any claim for damage or error must be reported within 30 days of receipt and will be processed in accordance with the paragraph above.
If the return reason is other than error or shipping damage, then there will be a cost for return shipping (unless the item qualifies for free return shipping).
Please contact us for a prepaid return shipping label at our discounted shipping rates (or free, if your items qualifies for free return shipping).
Do you charge restocking fees?
We do not charge restocking fees.
Can the items be exchanged?
If you wish to exchange a product for a different product, please indicate this preference when initiating your return. Once we have received your returned item, a replacement product will be dispatched automatically.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if the order was originally made using store credit)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. Refunds are normally issued within 24-48 hours after we have received and inspected the product.
My question is not addressed...
If you have any queries regarding return or refund, please reach out to us.