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Frequently Asked Questions

How are you able to sell products for such a low price?

We choose to sell almost exclusively online and do not operate huge fancy retail showrooms with high-pressure commissioned sales people.  Such showrooms are very expensive to operate and you, the customer, end up paying the price for it.  We believe there is a better way through shopping online.

We are also able to negotiate lower prices from our manufacturers due to our high sales volume and our warehouses throughout the continental US allow us to significantly reduce our freight costs; all savings we can pass along to our customers!  

Is everything brand new?

Yes, we only sell brand new, genuine, top quality products.  We do not sell any products designated as seconds/irregulars/factory rejects.  We are an authorized retailer for numerous popular furniture brands, which allows us to purchase directly from the factory and avoid any expensive middlemen.

The only exceptions are products in our "clearance" section which are clearly marked as "open box" in the title and product description. Further details about the condition of "open box" products will be provided on the individual product page.

How much is shipping and where do you ship to?

NOTHING! We ship FREE anywhere in the continental United States.  

Can you ship to my address?

We currently ship throughout the Continental United States. Sorry, shipping to Hawaii, Alaska and Puerto Rico is not available at this time.  Although we do not ship internationally, customers may arrange shipment to a US based freight forwarder and we will ship items to the forwarder free of charge.  We are unable to ship to an APO/AFO address or USPS PO Box.

How are items shipped and how long does it take?

We ship all items via FedEx or UPS Home Delivery or specialized furniture freight carrier.  Shipping timeframe estimates may vary per item and are listed on the individual product page, near the "Add to Cart" button.

Do you charge sales tax?

We collect sales tax in various states, as required by law. Applicable tax (if any) will be shown during checkout. If we are not currently required to collect tax in your home state, please be aware you may still be responsible for reporting your purchase and paying tax directly to your home state.

Do the products come with a warranty?

Most items include a limited manufacturer's warranty which covers defects or workmanship issues.  Please contact us if you are having a warranty issue with an item purchased in the last 365 days.

Where do you ship from?

Our headquarters is located in sunny Sarasota, Florida, just south of Tampa on the Gulf Coast. Some items ship directly from our Florida warehouse. In addition, to get products to you as quickly and cost-effectively as possible, we may also ship some items from the supplier's own distribution centers direct to your home. This is a method referred to as "drop ship." We are able to cut out the cost of shipping it to our warehouse first, which saves time and cost and allows us to pass along the savings to you. 

What is your cancellation policy?

We utilize automated order processing systems that process your order and route it to the appropriate warehouse for fulfillment. These systems work behind the scenes 24 hours a day, every day of the year, and get to work the very second your order is submitted.  

If you need to cancel an order, please call us at 941-877-1381 or send us a written request for cancellation via email to support@topdrawerfurniturestore.com. Our team will do their best to stop your order, if possible. Unfortunately, we are not able to honor all requests for cancellation due to how quickly orders are processed. Please note, simply sending us the request does not cancel your order. Your order has not been cancelled until you have received a written email confirmation from us confirming the order has been cancelled.  

If we are unable to stop or cancel your order, you are always welcome to return the product for a refund in accordance with our return policies.

What if I need to return an item?

Please visit our Returns page here.

What if there is an issue with my order or an item arrives damaged?

Please contact us at 941-877-1381 or by visiting this page.