Return, refund & exchange policy
“They are professional, courteous, and know how to treat a customer” — L.P.
At Top Drawer Furniture, we stand behind the quality of our products and want every purchase to be a positive experience. If you are not satisfied, we will do our best to make things right.
We encourage you to inspect each item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below. Simply contact us at 941-877-1381.
Stock Furniture, Mattresses, Rugs and Accessories
Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock order at any time prior to delivery or pickup for a full refund.
Stock items that are unopened and unused may be returned within 30 days of delivery/pickup for a full refund of the purchase price, less any delivery/shipping charges.
Stock Accessories (lamps, artwork, throw pillows, and small decorative items) may be returned within 30 days of delivery/pickup for a full refund, so long as they are returned in good condition—unused and unwashed.
Stock Furniture, Rugs and Mattresses that have been opened or removed from their original packaging may be eligible for a one-time exchange. Please see the applicable Exchange section, below, for more information.
We are unable to accept returns or offer refunds for bedding items (sheets, mattress protectors, bed pillows, etc.) that have been opened.
Refunds will be issued in the original form of tender (cash refunds are refunded as a check by mail).
Exchange of Stock Furniture & Rugs
If you are not satisfied with your stock furniture or rug purchase, and the item has been opened or removed from its original packaging, you may contact us within 7 days of your delivery or pickup to arrange a one-time exchange. The original item must be returned to us within 15 days of delivery or pickup. You may drop off the item, or we can pick the item up for a fee.
You simply pay a 10% restocking fee and second delivery fee, if applicable. If your new selection is more expensive, simply pay the difference. No refunds will be issued if a lesser price item is chosen.
Exchanges will not be accepted for any items not in original condition or outside the stated time frame.
If you do not wish to select replacement items right away, you will receive store credit equal to the original purchase price, minus the applicable restocking fee.
Exchange of Mattresses
Please see our Mattress Comfort Guarantee page for more information.
Custom upholstery, wood furniture, mattresses and rugs are made to your individual specifications; therefore, we cannot accept returns or exchanges. Payment of 50% deposit is required for all custom order merchandise.
Once you place your custom furniture order, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order.
For customer orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender (cash refunds are refunded as a check by mail).
Organic Mattresses & Accessories
All organic mattresses are handmade to order, and are considered Custom Order, non-Stock items, subject to the terms specified above under Custom Orders. However, many of our organic mattress feature a comfort exchange provided through the manufacturer. For more information, please contact us.
Defects or Damage
If any item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action. If your item is being delivered by a third party shipping company (generally, only shipments outside of our local delivery area), please see below for special rules concerning damage sustained during transit.
Truck Freight & Third Party Shipping
When you sign for delivery, even if the item or package appears only slightly damaged, please write “Package Damaged” on the delivery paperwork. If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. We generally only have a 48-hour window to file a freight claim with the shipping company, so any shipping damage must be reported with this timeframe.
Store Floor Samples
All store floor samples are sold “as is.” Payment is required in full at the time of purchase. All store floor samples are final sale and cannot be canceled, returned, exchanged or repaired.
Shipping and handling charges are nonrefundable. Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.
The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. Outside access to the delivery area must be clear, and the inside area where the furniture will be placed must be accessible for placement of furniture.